Our policies and procedures
- Appointments are strongly recommended for major services. You’re welcome to call us with a short notice, but we don’t warranty availability.
- We are a Professional Mobile Spa Company, our trained therapists and aestheticians are here solely to help improve your health, body and psyche. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately, and the treatment will be charged and paid in full.
- Cancellations or/rescheduling – As a courtesy to our team, we require a 48 hrs notice to cancel or reschedule any services or full charge will be applied.
- Regarding substitutions, upgrades and splitting – As long as it is of equal or higher value to the service being substituted. No discount is offered with substituted services; the service will be charged at full price. Availability can be limited. Please ask your Therapist.
- Gratuities – Please feel free to extend a gratuity as a result of your experience. Gratuities are not included in any treatment prices.
- Punctuality – Please plan to arrive 15 minutes before your appointment. Should you arrive late for your appointment, please be advised that associated time applicable portion of your service will be removed. Reservation times are the start of your appointment.
- Privacy – For the purposes of professionalism and warmth, clients are draped during treatments. The treated area is uncovered and then it is recovered. Undergarments can also be worn.
- Return Policy – Cabo Mobile Massage & Wellness believes in quality service as their top priority. Our commitment to high level of service, respect and professionalism during our service interactions ensuring that our clients receive the highest quality service available while here in Cabo. With that in mind, if you are unsatisfied with your services display adequate reason for being unsatisfied and upon which we have discussed and agree that our high-level standards have not been met, we will gladly offer a compensation credit. Services not to standard must be brought to our attention within 24 hours of the receipt of the service.
- Payment –We gladly receive cash and credit cards through our PayPal account.